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Terms and conditions

Website usage & terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Hair Fiber’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Hair Fiber’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 58 Swan Street, Manchester M4 5JU. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

  • CUSTOMS DUTY  AND VAT (VALUE ADDED TAX) If there are customs fees and VAT, they must be paid by you when the package reaches your destination country. HairFiber.co.uk is not responsible for any sales taxes, VAT, customs duties or other taxes charged by your customs department. These charges are your responsibility and will vary from country to country.We cannot determine these fees in advance. We recommend that you check with your local customs office or post office for details on how these charges are assessed and applied. You may also be able to find information about your country’s VAT and Customs fees by searching websites on the Internet such as HMRC & Customs websites. Please note that if your order has reached your country of destination and it is returned to us as Unclaimed or Refused due to VAT or customs fees imposed by your country, it can often take up to 6 months for us to receive, and we must receive the order back before we can issue you a refund.

  • HairFiber.co.uk has endeavored to make the descriptions including all images of the Products as accurate as possible but we cannot be held responsible for changes in Size, Content or Presentation of Products made by the relevant manufacturer. Because of the nature of the Internet HairFiber.co.uk provides and maintains HairFiber.co.uk on an “as is”, “as available” basis and makes no promise that use of HairFiber.co.uk will be entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control. HairFiber.co.uk will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communication outages, fire, flood, war or act of God.

  • Submissions: We are pleased to hear from our customers and welcome your comments regarding our products and the Site. You may post or submit reviews of products or services, comments, suggestions, or other material (“Submissions”) as long as the content of your Submission is not unlawful, threatening, abusive, spiteful, defamatory, invasive of privacy, obscene, profane, sexually explicit, fraudulent or otherwise objectionable or injurious to third parties (including, but not limited to, any content that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate applicable law). While you may omit your name from or use a “nickname” in your Submission, you may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of your Submission. HairFiber.co.uk reserves the right (but not the obligation) to monitor, edit and remove any Submission but does not regularly review posted Submissions.

  • By posting or sending us any Submission, you grant us a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Submission throughout the world in any media.By posting or sending us a Submission, you represent and warrant that you own or otherwise control all of the rights to the content in your Submission, that the content you provide is accurate, and that use of the content in your Submission does not violate this policy and will not cause injury to any person or entity. You agree to indemnify us against all claims and liabilities resulting from your Submission. We do not take any responsibility and assumes no liability for any Submission posted by you or any other person or entity.

  • Delivery: All products ordered in the UK are sent to you within 24 hours Mon to Fri (excluding public holidays) of placing your order, from our Manchester/Nottingham office. All orders will be dispatched by First Class delivery via Royal Mail. We offer First Class, with a delivery *aim of 1 working day. For International orders outside of the UK, please refer to CUSTOMS DUTY  AND VAT (VALUE ADDED TAX) paragraph above. All orders will be dispatched by Royal Mail International mail, with a delivery aim of 5-10 days*. *HairFiber.co.uk accept no liability for late deliveries by Royal Mail, customers will be advised to contact Royal Mail directly in the event of delayed or failed deliveries. For international orders the hair fiber spray will be removed from the box due to international postal restrictions. However you will still receive the hair fiber, mirror & gloves. (Any ordinary hair spray can be used with this product)

  • It is very important that the full delivery address is entered correctly including the correct postcode. Royal Mail will not consider compensation for items lost unless the delivery address and postcode are correct. Cancellation Policy: If you no longer want the Products you have ordered you will need to cancel your order, Please  Email the address below Including your name and invoice number and we will cancel your order.

  • Please note that cancellation can only be accepted prior to dispatch. If you want to cancel your order after this you will need to follow our Returns Policy. Payments will still be processed in this eventuality. Email Address: support@hairfiber.co.uk

  • Return Policy: Returns or Exchanges must be approved no returns are accepted without return approval. Returns or Exchanges are accepted within 14 days of receipt only if the product has not been opened and in its original package unused and in a resalable condition, Sometimes manufacturers apply a security seal to the outside of a box, if this seal is broken the item cannot be re-sold if the seal is broken the item will not be approved for Return. all returns to be accompanied with the receipt, all returns are subjected to a re-stocking fee. The cost of postage & packaging for returning the goods will be charged to the customer unless the goods are faulty.Please return your package by recorded delivery, retaining your recorded delivery receipt as proof of postage to:

  • Satisfaction Guarantee: If the product has been opened & used then the Product must be returned within 14 days. Refunds will not be issued on products where more than 20% of the hair fiber in each tube has been used up. Returns must include original packaging and original receipt with the price circled. Returns only on Internet and telephone orders via Hairfiber.co.uk. Product must be mailed back for refund, the refund minus shipping and handling charges will be processed to original payment method. Proof of postage is required. This guarantee only applies to single orders of Hair Fiber (Illusion and any other brands, sold through Hairfiber.co.uk). If you order more than one unit or on future orders, then the guarantee will not apply.

  • Returns: Hair Fiber.co.uk, 58 Swan Street, Manchester, M4 5JU

  • Damaged Goods: Any damage or defects must be reported with 48 hours and may be returned for replacement with in 7 days. replacements will be sent after we have received the return of the original product with the original packaging. We are unable to send out the replacement until we have received the original items.

  • Stolen Goods: Hair Fiber can not be held responsible for lost or stolen Goods once it has been delivered by postal carrier to the addressee. It is the purchaser’s responsibility to ensure that products purchased are sent to a secure location.

  • A 25g Tube will give approximately *60 days supply of hair fiber, subject to the hair loss area being covered, based on typical usage. (Larger hair loss affected areas will see a significant drop in supply, in comparison to typical usage.)

(1) Our policy is ONE FREE TRIAL PER HOUSEHOLD. However we recently seen an increase in repetitive requests for the free trial offer. Starting from 01/01/2014, we will double check every request. Repetitive requests from the same household will NOT be processed as per the terms. Repeat offenders will be banned from making any purchase at hairfiber.co.uk for 3 months.

(2) If you are completely bald, Miracle Mane Hair Fiber will NOT work for you. Please don’t request this free trial, if this is the case.

(3) Frequently Asked Question: Will you automatically bill me and continue to send me products after I receive the free trial? NO. As stated in the beginning of this page (at the top): NO OBLIGATIONS TO MAKE ANY PURCHASE, NOW OR IN THE FUTURE. There is no fine print, no contract at hairfiber.co.uk
(4) 5 out of 100 shipments (5%) ended up undeliverable due to misspelled or incomplete addresses. If you want to receive this on time, fill out this form carefully: If you want this to be shipped to an apartment or office building, remember to enter the apartment/unit number or suite number carefully. Missing the number is the most common reason for products being undeliverable. If you are moving soon, please do NOT submit this form until you have physically moved to your new address. If you just moved to your current address, notify your local post office to let the mail service know you are the new occupant of the address. Always double-check your Email and Postal address before submitting the form. Hair Fiber reserves the right to discontinue this offer without prior notice.